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Assistance · Kyrgyzstan

Your medical assistance. We care about your health.

DenMed Assistance provides medical support for insured people in Kyrgyzstan, helping them get the care they need on time, conveniently and in line with the terms of their insurance programme.

Buy a policySign in to my account
partner medical facilities
20+
insured people
2,500+
request handling
24/7
01About us

DenMed Assistance — your partner in getting medical care under your VHI policy

We guide you through the process of getting medical care and help resolve any issues along the way, so you receive the help you need without extra hassle.

Choose a medical facility from our partner network and book a doctor’s consultation, diagnostics, check-ups, treatment and other services covered by your insurance.

  • Direct billing with clinics

    The insured person pays nothing upfront and waits for no reimbursement — we settle the bill.

  • A medical coordinator on call

    Our specialists will help arrange medical care and answer your questions.

  • Transparent request history

    Your account shows every visit, service, remaining limit and the status of each case.

02How it works

How to get care

  1. 01

    Choose a clinic

    Pick a medical facility from our list of partners.

  2. 02

    Show your documents

    At the clinic, present your QR code or card together with an ID document.

  3. 03

    Receive medical care

    If the service is included in your VHI programme, you receive the care you need without paying yourself.

  4. 04

    Case closed

    Once you have received care, the case is closed. No further action is needed on your part.

Not sure whether the service you need is covered by your VHI programme? Contact DenMed Assistance — we’ll help you check your coverage.

0880 866 899WhatsApp
  • Bikard
  • CityMed
  • Boneko Laboratory
  • Mega Dent Center
  • Neman Pharm
  • Avicenna
  • Osko Med
  • Bishkek
  • Osh
  • Jalal-Abad
03Medical partners

Medical partners

A network of medical facilities where you can get the care you need under your insurance. The network covers Bishkek, Osh and Jalal-Abad.

  • Bikard

    Bishkek

    • Multidisciplinary
    • Surgery
    • Ultrasound
    • CT
    Accepts VHI policies

  • CityMed

    Bishkek

    • Multidisciplinary
    • Therapy
    • MRI
    Accepts VHI policies

  • Boneko Laboratory

    Bishkek

    • Tests
    • PCR
    • Biochemistry
    Accepts VHI policies

  • Mega Dent Center

    Bishkek

    • Dentistry
    • Orthodontics
    Accepts VHI policies

  • Neman Pharm

    Bishkek

    • Pharmacy
    • Medicines
    Accepts VHI policies

  • Avicenna

    Osh

    • Multidisciplinary
    • Paediatrics
    Accepts VHI policies

  • Osko Med

    Jalal-Abad

    • Paediatrics
    • Therapy
    Accepts VHI policies
04FAQ

Frequently asked questions

Choose a clinic from our list of partner medical facilities and present your QR code or card together with an ID document. If the service is included in your VHI programme, the clinic will provide it free of charge.

You can check your coverage against the terms of your VHI programme. If needed, contact us on 0880 866 899.

You can go to the clinic of your choice and pay for the medical service yourself. Then submit your documents for reimbursement. The reimbursement decision is made in accordance with the terms of your contract and insurance programme.

Call our partner ambulance service on 1366 (MEDI private ambulance). When calling, tell them you are covered by insurance.

You can see your remaining limit in your personal account.

The list of partner medical facilities is available on our website. You can choose a suitable clinic from the list.

To buy a VHI policy, contact us using the details on our website (0779 669 999). We’ll tell you about the available insurance programmes and help you choose the right option.

05News and announcements

What’s new at DenMed

  • News

    Our partner network has grown: Avicenna clinic in Osh

    Insured people in the southern region can now get multidisciplinary care without travelling to Bishkek.

  • Announcement

    Request handling over the holidays

    The 24/7 line works as usual. The office is closed on 31 August and 1 September.

  • Update

    Service and limit history now available in your account

    Insured people can see the status of every request, the remaining programme balance and uploaded documents.

06Policy for your team

Need a policy for your team?

We’ll prepare a programme for your company’s headcount and budget: services, limits and terms. Quote within one business day.

Get a quote+996 779 669 999

Requests from insured people are handled 24/7 on 0880 866 899. The office is open on weekdays from 09:00 to 18:00.

Leave a request

We’ll get in touch during business hours and put together a programme that fits your needs.

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